Junior Digital Producer - Auckland

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ABOUT JOURNEY
Journey is a team of digital specialists based in Auckland, London, and the Philippines. We love what we do, and we do it well. We look after each other and have fun together.

We create customer experiences that build loyalty, drive sales, and deliver insight. Through a blend of consulting, design, and development, we create websites, mobile apps, and software for national and international clients. Our goal is to make Journey the place where you can do the best work of your career and enjoy yourself at the same time.


OUR VALUES
Embracing, sharing and living our company values is a core part of your position description.
  • Learn Why: Learning and knowing the core purpose of everything we do, from our client's customers, their business, through to all of our individual tasks to achieve the goal.
  • Be Prepared: Be prepared in everything we do. Respect our clients and each other by preparing before meetings, briefings and communications. This directly affects our Profit/X.
  • Never Settle: A constant striving to increase the quality of the work we do, the results we achieve for our clients and the customer journey.
  • Be a Radiator: Exude positive energy, even in the face of massive challenges. Be the contagious, inspirational leader - in your own style.


WHAT’S THE ROLE ABOUT?
As a Journey Junior Producer, you will be an integral member of the Producer team, helping to deliver an exceptional client experience. You will be a champion of the delivery process and a daily support to internal executives.


IMPORTANT NOTES ABOUT THIS ROLE
•   It is vital that your Production/Project Management experience has been on digital development projects (websites, apps, software; in-house or agency) or you have worked in production or client service in a design or advertising agency. We will be unable to consider your application if you have not accumulated project management experience in this specific area.
•   Due to current COVID border and visa restrictions, we can only review candidates who have a valid work visa/working rights for New Zealand, and are currently located in NZ.
•   We will not be engaging an external recruitment company for this role.


You will:
•   Assist the senior Producer team on day-to-day support and maintenance tasks.  
•   Work with the wider Journey team to design, develop and deliver solutions for a variety of digital projects.
•   Manage the agency resourcing process and requests.
•   Ensure projects are delivered on-time and on-budget.
•   Write user stories and acceptance criteria so all requirements are clear and easy to understand.
•   Schedule and facilitate meetings.
•   Manage resourcing requests.  
•   Present solutions to clients.  
•   Manage client SLA tasks.  
•   Manage and maintain client SSL renewals.   
•   Manage and maintain client support packages.
•   Provide excellent client experience by ensuring on-time and on-budget delivery of work to clients.


ABOUT YOU
•   You are an amazing communicator, both spoken and written.
•   You have excellent attention-to-detail.
•   You are a highly organised person.
•   You act fast and are not stressed easily by pressure.
•   You have a passion to deliver an excellent standard of customer service.
•   You love a challenge and are great at solving problems.
•   You’re a doer. You love to rally the troops and see tasks through to the end.
•   You are great at multi-tasking, juggling many different tasks and deadlines every day.  
•   You don’t mind a fast-paced and time-sensitive environment .
•   You enjoy supporting others and helping them to get tasks done.
•   You have a strong desire to learn.  
•   You have a positive, outgoing attitude.
•   You’re great at motivating others.
•   You can balance the demands of a variety of customers, and take pride in the quality of your output in addition to the completion of the task.  
•   You use your strong communication skills to build rapport with internal and external stakeholders.

Essential technical knowledge:
•   Technically savvy, with familiarity in digital development technologies, including content management systems and development languages.
•   Ability to lead cross functional teams (including creative and technology), by setting project objectives and managing the them.
•   A minimum of 1 year of previous experience managing digital projects.

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