About Journey

Journey is a team of highly-skilled digital specialists based in Auckland, London, and the Philippines. We love what we do, and we do it well. We look after each other and have fun together.

We create transformational digital experiences that build loyalty, drive sales, and deliver insight. Through a blend of consulting, design, and development, we produce websites, mobile apps, and software for some of the best brands.

What's the role about?

You will:

  • Work with the client service team and the client directly to understand the client’s overall business objectives and strategies.
  • Work with the wider Journey team to design, develop and deliver solutions for a variety of online projects.
  • Develop scope of work documents.
  • Manage the development process to minimise scope creep.
  • Ensure projects are delivered on-time and on-budget.
  • Write user stories so all requirements are clear and easy to understand.
  • Create and manage sprint plans.
  • Run daily project standups.
  • Run project retrospectives.
  • Facilitate workshops and other requirement-gathering meetings.
  • Develop detailed project plans for project delivery.
  • Lead and/or facilitate the presentation of deliverables to clients.
  • Work with the technical lead and other team members on process improvements, and other initiatives designed to improve the effectiveness and quality of interactive delivery within the business.
  • Prepare project financial reports and monitor billing activity for projects as part of the effort to ensure profitability.

About you

  • You'll have strong attention-to-detail, thrive on a challenge and very a real passion for project management.
  • You need to be a highly organised, motivated and be a passionate person that is willing to tackle demanding tasks and take ownership.
  • You’ll be great at multi-tasking, juggling many different projects and deadlines every day.
  • Ability to manage multiple projects in a fast-paced, time-sensitive environment.
  • You’ll identify scope creep and manage a backlog of work
  • You’ll be confident to make suggestions and push back where required.
  • You’ll have a strong desire to learn and to share your knowledge with your team.
  • You’ll be flexible enough to adapt your approach to different team members, helping to motivate others and inspire a positive attitude.
  • You’ll excel at managing delivery, with a keen ability to define project objectives including expectations, deadlines and monitoring the progress of your projects against targets.
  • You’ll maintain your customer focus, balancing the demands of a variety of customers, and taking pride in the quality of your output in addition to the completion of the task.
  • You’ll use your strong oral and written communication skills to build rapport with internal and external stakeholders on your projects.
  • You’ll be a very results-oriented individual, anticipating client needs, spotting opportunities for the business and delivering value to our clients.
  • You’ll have the ability to interact with clients at a variety of levels and across functions, and manage client expectations to ensure client satisfaction.
  • Ideally you’ll have worked on projects where an Agile mindset had to be adopted. Understanding how to deliver projects in any of the Agile frameworks such as Scrum or Kanban would be beneficial.

Essential technical knowledge

  • Technically savvy, with familiarity in digital development technologies, including content management systems and development languages.
  • Familiarity with best practices in the digital landscape, including usability, design, development and project management.
  • Ability to lead cross functional teams (including creative and technology), by setting project objectives and managing the them.
  • 2–5+ years of previous experience managing digital development projects (including estimation and project plan development) preferably within a digital agency environment.
  • Demonstrated experience through the entire lifecycle of digital development from information architecture to prototyping, user testing, internal testing and bug-fixing.

Key relationships for this role

Internal staff


What you’ll get

  • Competitive $$
  • Work with top-level national and international clients.
  • A team that works hard, has fun and loves a challenge.
  • Work-from-home and flexible working options.
  • A diverse team representing 14 different nations.
  • A diverse team representing 14 different nations.
  • Be surrounded by some of the best digital minds in the business.
  • The chance to do some of the best work of your career…
  • …and drink great coffee!

Important notes about this role

  • We will not be engaging an external recruitment company for this role.
  • If you have any questions, please contact Sarah Ritchie, People & Culture Manager, jobs@journey-digital.com.

Digital Producer

Intermediate or Senior
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Our core values

What we

At Journey, our company values are extremely important to us. They underpin the way we conduct ourselves as individuals and as a team, and the way we do business

Learn Why

Learning and knowing the core purpose of everything we do, from our client’s customers, their business, through to all our individual tasks to achieve the goal

Be Prepared

Be prepared in everything we do. Respect our clients and each other by preparing before meetings, briefings and communications.

Never Settle

A constant striving to increase the quality of the work we do, the results we achieve for our clients and the customer journey.

Be a Radiator

Exude positive energy, even in the face of massive challenges. Be the contagious, inspirational leader – in your own style.

Join the team and start
your journey now!

Apply here

What we do

Whether you are creating something new, want to improve an existing product or just have an idea you want to test our team of experts will deliver a product that people want and love.

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