Senior Digital Producer - Auckland

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Journey is a team of digital specialists based in Auckland, London, and the Philippines. We love what we do, and we do it well. We look after each other and have fun together.

We create customer experiences that build loyalty, drive sales, and deliver insight. Through a blend of consulting, design, and development, we create websites, mobile apps, and software for national and international clients. Our goal is to make Journey the place where you can do the best work of your career and enjoy yourself at the same time.

Embracing, sharing and living our company values is a core part of your position description.
  • Learn Why: Learning and knowing the core purpose of everything we do, from our client's customers, their business, through to all of our individual tasks to achieve the goal.
  • Be Prepared: Be prepared in everything we do. Respect our clients and each other by preparing before meetings, briefings and communications. This directly affects our Profit/X.
  • Never Settle: A constant striving to increase the quality of the work we do, the results we achieve for our clients and the customer journey.
  • Be a Radiator: Exude positive energy, even in the face of massive challenges. Be the contagious, inspirational leader - in your own style.

As a Journey Producer, you will deliver an exceptional client experience by being an expert in production (both Agile and Waterfall) – championing the solution, the process and delivery of the final product.

•   Journey is a company that is transitioning from Waterfall to Scrum. Therefore, you may be required to concurrently work on Waterfall and Scrum projects across multiple clients. It’s vital that you have had some experience working in a digital agency on a variety of projects/clients and that you have proven experience working on projects in an Scrum/Agile environment.
•   It is also vital that your Production/Project Management experience has been on digital development projects (websites, apps, software). We will be unable to consider your application if you have not accumulated project management experience in this specific area.
•   Due to current COVID border and visa restrictions, we can only review candidates who have a valid work visa/working rights for New Zealand, and are currently located in NZ.
•   The New Zealand Journey office is located in Auckland, however it may be possible for our Senior Digital Producer to be located elsewhere in New Zealand (especially Christchurch).
•   We will not be engaging an external recruitment company for this role.

You will:
  • Work with the client service team and the client directly to understand the client’s overall business objectives and strategies.
  • Work with the wider Journey team to design, develop and deliver solutions for a variety of online projects.
  • Develop scope of work documents.
  • Manage the development process to minimise scope creep.
  • Ensure projects are delivered on-time and on-budget.
  • Write user stories so all requirements are clear and easy to understand.
  • Create and manage sprint plans.
  • Run daily project stand-ups.
  • Run project retrospectives.
  • Facilitate workshops and other requirement-gathering meetings.
  • Develop detailed project plans for project delivery.
  • Lead and/or facilitate the presentation of deliverables to clients.
  • Work with the technical lead and other team members on process improvements, and other initiatives designed to improve the effectiveness and quality of interactive delivery within the business.
  • Prepare project financial reports and monitor billing activity for projects as part of the effort to ensure profitability.

  • You'll have strong attention to detail, thrive on a challenge and very a real passion for project management.
  • You need to be a highly organised, motivated and be a passionate person that is willing to tackle demanding tasks and take ownership.
  • You’ll be great at multi-tasking, juggling many different projects and deadlines every day.
  • Ability to manage multiple projects in a fast-paced, time-sensitive environment.
  • You’ll identify scope creep and manage a backlog of work.
  • You’ll be confident to make suggestions and push back where required.
  • You’ll have a strong desire to learn and to share your knowledge with your team.
  • You’ll be flexible enough to adapt your approach to different team members, helping to motivate others and inspire a positive attitude.
  • You’ll excel at managing delivery, with a keen ability to define project objectives including expectations, deadlines and monitoring the progress of your projects against targets.
  • You’ll maintain your customer focus, balancing the demands of a variety of customers, and taking pride in the quality of your output in addition to the completion of the task.
  • You’ll use your strong oral and written communication skills to build rapport with internal and external stakeholders on your projects.
  • You’ll be a very results-oriented individual, anticipating client needs, spotting opportunities for the business and delivering value to our clients.
  • You’ll have the ability to interact with clients at a variety of levels and across functions, and manage client expectations to ensure client satisfaction.

Essential technical knowledge:
  • Technically savvy, with familiarity in digital development technologies, including content management systems and development languages.
  • Extensive experience working with both Waterfall and Scrum projects.
  • Familiarity with best practices in the digital landscape, including usability, design, development and project management.
  • Ability to lead cross functional teams (including creative and technology), by setting project objectives and managing the them.
  • 5+ years of previous experience managing digital development projects (including estimation and project plan development) preferably within a digital agency environment.
  • Demonstrated experience through the entire lifecycle of digital development from information architecture to prototyping, user testing, internal testing and bug-fixing.

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